Policy Service

When service is needed on a policy, please get in touch with us. We will address and direct you as needed by the type of service and carrier.  Many times, the company you have insurance with will have a special department dedicated to LUCENT clients and can handle most types of issues quickly.  

We will be happy to supply any number needed, but you can also find the service numbers on your policy documents.

In the event of a claim, it is important that you get in touch with us as soon as possible after the loss so that we can advise you of your next steps.  Unless in the case of an emergency, we recommend reporting the claim to us or the insurer before committing to any outlay for repairs.

Who should you contact?

If you wish to report a claim during office hours, you can contact a member of our team directly via email or by phone.

Should you need to report a claim outside of office hours, you can email the office and we will respond as soon as we can. Alternatively, you may call the claims #/emergency helpline found on your policy documentation.